Privacy Notice

We are committed to protecting your personal information and being transparent about what we do with it, no matter how you interact with us. We will respect any personal data you share with us and keep it safe. We aim to be clear when we collect your personal data and not do anything you wouldn’t reasonably expect. That’s whether you want to join our team full-time, receive ministry training, volunteer, advocate for us, donate, attend our events, want information or want to learn more about what we do.

Please read this Privacy Notice carefully to understand our practices regarding your personal data and how we will collect, use and store your personal data. We may update this Privacy Notice from time to time so please check it regularly. If there are significant updates, we will notify you.

Who are we?

We are YWAM Holmsted Manor, a ministry location of the charity Youth With A Mission Limited, registered in England & Wales.  (Registered Company No. 1049516. Registered Charity No. 264078) 

Use of your personal information

We collect and use your personal information to deliver the services and communications that you have requested and to operate the YWAM Holmsted Manor website. We also use your personally identifiable information to inform you of other products or services available from us and any relevant affiliates.

YWAM Holmsted Manor does not sell, rent or lease its contact lists to third parties. We may, from time to time, contact you on behalf of external , relevant ministry partners about a particular opportunity that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, we may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, arrange for deliveries, provide application support, or support with other enquiries.

All such third parties are prohibited from using your personal information except to provide these services to YWAM Holmsted Manor and they are required to maintain the confidentiality of your information.

We keep track of the pages that visitors to our website view. This is in order to determine what areas of YWAM Holmsted Manor’s website that it’s visitors are most interested in. This data is used to deliver customised content and advertising site visitors whose behaviour indicates that they are interested in a particular subject area.

YWAM Holmsted Manor will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on YWAM Holmsted Manor or the site; (b) protect and defend the rights or property of YWAM Holmsted Manor; and, (c) act under exigent circumstances to protect the personal safety of users of users of YWAM Holmsted Manor’s site or the public.

Use of cookies

Our website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, should you personalise pages, or register with YWAM Holmsted Manor’s site or services, a cookie helps us to recall your specific information on subsequent visits.

Most browsers are set to automatically accept cookies by default, but you can change this setting. For instructions on how to find and accept/reject cookies for your browser, please read its help information.

Where we store your Personal Information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our affiliated YWAM ministries.  By submitting your personal data, you agree to this transfer, storing or processing. YWAM Holmsted Manor will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Security of your Personal Information Cyber Essentials

YWAM Holmsted Manor secures your personal information from unauthorised access, use or disclosure. We secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

What lawful basis do we rely on to use your personal data?

The lawful basis that we rely on for processing your personal data are:

You have provided your consent to us using your personal data for a specific purpose:

We will ask for your consent to use your personal data to send you electronic communications such as newsletters and emails.

You always have the right to withdraw your consent at any time.

It is necessary in connection with the performance of a contract with you:

Sometimes it is necessary to process your personal data so that we can enter into contractual relationships with you. For example, for Members and Causes that we enter into agreements with we will need to process personal data about your contacts to enable us to perform our agreement.

It is necessary for compliance with a legal obligation to which we are subject:

This would include where we have to retain certain records, for example. Or where we are required to disclose personal data to any regulators or law enforcement agencies.

It is within our legitimate interests.

Applicable law allows personal data to be collected and used if it is reasonably necessary for our legitimate interests or a third party’s legitimate interests (as long as the processing is fair, balanced and does not unduly impact individuals’ rights). We will rely on this ground to process your personal data when it is not practical or appropriate to ask for your consent, and where we are confident that this will not impact your rights.

Our legitimate interests are achieving our mission. Our website facilitates this mission.

We also have a legitimate interest in providing useful reports and feedbacks to members and, in an anonymous form.

We will also rely on our legitimate interests for the proper administration of YWAM Holmsted Manor and to manage our operations (for example, maintaining appropriate records and databases).

When we process your personal data to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

Sensitive or special category data

Where we do collect sensitive data from you, with the purpose of an application to serve with YWAM Holmsted Manor, we will ensure that we obtain your prior explicit consent. You always have the right to withdraw your consent.

Communications and marketing

Where you have provided consent, we may contact you via post, by telephone and email, to let you know about our events and activities that might be of particular interest to you and about the ministry of YWAM Holmsted Manor more generally. We provide the opportunity for you to opt-out from receiving our marketing communications every time we contact you, by selecting the unsubscribe button at bottom of our emails. To stop receiving other forms of communication, please email dataprotection@holmsted.org.uk

Your rights

Right to restrict processing

In certain circumstances you have a right to require us to stop processing your personal data in a particular way.

Right to erasure

You have the right to request that your personal data is erased from our database in certain circumstances.

Right of access

You have a right to ask for a copy of the personal data we hold about you. If you want to access your personal data, please send a description of the personal data you want to see and proof of your identity to dataprotection@holmsted.org.uk  and is free of charge

Right to rectification

We also want to make sure that your personal data is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove personal data which is inaccurate.

Right to object

You can also opt-out of receiving all or some of our marketing communications or request that we stop processing personal data about you for certain purposes at any time by contacting us using the details below.

Right to data portability

In certain circumstances you have a right to data portability which means we will provide you (or a third party you nominate) with your personal data in a structured, commonly used and machine-readable format.

Please note that you may only use/ benefit from some of these rights in limited circumstances. For more information, we suggest that you consult guidance from the Information Commissioner’s Office (ICO) or please contact us using the details below.

Data retention

We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected and in accordance with our Data Retention Policy. In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name, to help us ensure that you are not contacted again.

If you would like to know more about our Data Retention Policies in more detail, please email dataprotection@holmsted.org.uk

Changes to your Details

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

Changes to this Statement

YWAM Holmsted Manor will occasionally update this Statement of Privacy to reflect company and feedback. We encourage you to periodically review this Statement to be informed of how we are protecting your information.

Contact Information

YWAM Holmsted Manor welcomes your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact our data protection team at dataprotection@holmsted.org.uk. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Updated 31 May 2018